Terms and conditions

These terms and conditions are applicable to all online sales concluded with Sioen Industries NV and its subsidiaries (hereinafter Sioen). Please read these carefully before you place an order. By using this website, you agree to these terms and conditions.

  1. Price indication. All prices are in euros (€) and include VAT at the applicable rate, unless clearly stated otherwise. All prices may be changed without prior notification. Promotions are always valid for the indication period or while supplies last.

  2. Offered items. The product in the catalogue and on the website are representative. In case of the reproduction of existing items, changes may be implemented in function of the technical evolution, without affecting the essential characteristics of the product. The used images will be refreshed regularly.
    Non-essential deviations from colour and/or drawing cannot not be a reason to refuse the relevant goods or a price reduction.

  3. Language. The purchase agreement will be concluded in the website's language when you make the payment.

  4. Delivery time. Sioen will make every effort to deliver the products within the estimated delivery time, but cannot be held liable if this delivery time is exceeded. The delivery times are only indicated by way of information and the seller is not obliged to respect these. All goods will be delivered subject to availability.

  5. Delivery costs. The delivery costs will be calculated at the final step of the order, when making the payment.
    Free delivery (carriage paid) is possible from a certain amount. This amount depends on the country to which the goods are to be sent and is also indicated during the last step of the order. Below you will find a non-exhaustive list of these amounts. For more information about the shipment to a country that is not mentioned in this list, please send an email to webshop@sip-protection.com.

    Country Carriage paid
    Austria € 2,180.00
    Belgium € 750.00
    Bulgaria € 1,500.00
    Croatia € 1,500.00
    Denmark € 2,000.00
    Estonia € 1,500.00
    Finland € 2,000.00
    France € 950.00
    Germany € 1,250.00
    Greece € 5,000.00
    Hungary € 1,500.00
    Italy € 2,500.00
    Latvia € 1,500.00
    Lithuania € 1,500.00
    Luxemburg € 750.00
    The Netherlands € 750.00
    Poland € 1,500.00
    Portugal € 3,500.00
    Romania € 1,500.00
    Slovakia € 1,500.00
    Slovenia € 1,500.00
    Spain € 3,500.00
    Sweden € 2,000.00
    Czech Republic € 1,500.00
  6. Your purchase. Once your payment has been confirmed, your purchase will be final. Any first order will be paid per online transaction. After that, all our invoices must be paid within 30 days, unless agreed otherwise and confirmed in writing by both parties. Other conditions may be obtained later in consultation with our credit control department.

    Payments can be made by bank transfer to:
    Bank account Sioen nv :
    ING 385-0014667-83
    IBAN BE 14 385 0014667 83 (BIC BBRUBEBB)
    ING BANK BRUSSELS.

    Cash payment does not entitle you to a discount for cash, unless otherwise agreed between both parties. Failure to pay invoices on time will automatically lead to the customer account being blocked in our system. This applies to both outstanding invoices and outstanding deliveries.

  7. Late payment. Any amount that remains unpaid on the due date, will automatically and without notice result into interest calculated based on the reference interest rate of the European Central Bank plus 7%, with a minimum interest rate of 12%.
    In case of full or partial non-payment of the debt on the due date without valid reasons, the debt balance will also automatically be increased by 10% with a minimum of € 50 and without any notice, even if grace periods are granted.
    The non-payment on the due date of one single invoice, will automatically make the balance due and payable on all other invoices, even those that are not yet due.

  8. Retention of property. The sold goods remain the full property of the seller till the integral payment of the selling price, both the principal amount and the accessories.

  9. Creditworthiness. If the seller's confidence in the buyer's creditworthiness affected by legal proceedings against the buyer and/or other demonstrable events that question the correct fulfilment of buyer's commitments and/or make this impossible, the seller reserves the right, even when the goods were already shipped in whole or in part, to suspend the complete order or a part thereof and to demand appropriate securities from the buyer.
    If the buyer refuses to do so, the seller reserves the right to cancel the complete order or a part thereof. All this without prejudice to the seller's right to all damage compensations and interests.

  10. Questions and/or comments. Any questions, complaints or comments should be sent to our customer service at webshop@sip-protection.com within eight calendar days after the receipt of the relevant goods. Such goods may only be returned with the explicit approval of the seller.

  11. Right to return.
    Right to return as a dealer.

  12. Damage. If as the buyer provides proof that he has suffered damage due to the inferior or poor quality of the delivered goods, or due to another proven fault on the part of the seller, the purchase price of the used quantity will be considered as the maximum amount of the damage compensation. The buyer will not be entitled to any other damage compensation, regardless of the legal ground he would argue.

  13. Customer claims. All customer claims against the buyer, for whatever reason, will expire after 6 months to be calculated from the delivery. This period cannot be suspended and only interrupted by legal action.

  14. Warranty conditions.
    More information regarding our warranty conditions.

  15. Force majeure. We will not be responsible for any failure to fulfil our obligations if this is the result of, or caused by any other circumstances beyond our reasonable control, such as cases of force majeure, riot and disturbance, flood, pandemic, fire, strike , lockout, difficulties finding transportation and the enactment of laws.
    If such circumstances make it impossible for the company to deliver all or a part of the ordered items within a reasonable time frame, our liability will be limited to the value of the non-delivered items, plus any associated delivery costs.

  16. Content, prices, printing errors.
    All the information included on our website(s), is not considered mandatory or recognized as best practice. It must only be considered as useful advice in addition to other recognized practice guidelines. All the information on our website will be updated on a regular basis.

    We check the prices and specifications to our best ability. Although we do everything we can to ensure that these are correct, we do not accept any liability for errors and/or omissions.

  17. Termination of the agreement. If the agreement is unilaterally terminated by the customer and/or in case of default by the customer, the seller will be entitled to full damage compensation, including loss of profit. If the goods have already been manufactured or if the production has already started, the seller always has the right to demand these are accepted by the customer and paid in cash.

  18. Reproduction. The content of this website and other publications of Sioen are the property of or are licensed by Sioen or are used with the approval of the owner. Reproduction is strictly prohibited.

  19. Dispute. In case of any disputes, only the courts where the seller has its registered officer will be competent, unless the seller decides to bring the matter before the courts where the buyer has its registered office. All the agreements will be subject to and will be interpreted in accordance with Belgian law. The application of the Vienna Convention on the International Sale of Movable Goods is expressly excluded.

  20. Amendment or invalidity. Amendment or invalidity, in whole or in part, of one or more clauses of these conditions, does not result in renunciation or invalidity of the other clauses. Amendment or invalidity of a part of a clause does not result in renunciation or invalidity of the non-amended or non-invalid part of the clause.